Wednesday, June 10, 2015

Mims' The Word: The Handy Hold Request

Editor's Note: Mims' The Word is a blog series by Jason Mims, TWU Libraries Stacks Manager and Social Media Team member.  A Circulation Department veteran at the Blagg-Huey Library on the Denton campus, Jason enjoys sharing his behind-the-scenes knowledge to help the TWU community.

Have you ever needed an item at the library, only to discover that it was not on the shelf?  Or that it was checked out or on another TWU campus? A hold request can be a solution in these situations.

Q:  What are hold requests, and how can they help me?
A:  A hold request is a simple way to get TWU Libraries materials which are not, for whatever reason, currently available.  
If you need an item which the catalog indicates is checked out, for example, you can place a hold request on it.  As soon as the item is returned you will be granted access to it.  

The same is true if you need something from a library on another TWU campus.  If you are at the TWU T. Boone Pickens Institute of Health Sciences-Dallas Center, for example, but you need an item that is housed at the Blagg-Huey Library in Denton, placing a hold request on the item will ensure that it gets to your campus.

If you're unable to find an item on its proper shelf, simply fill out an Item Search Form at the Circulation Desk.  If the item is located it will be placed on hold for you.  If the item isn’t found, you can request it through the libraries' Interlibrary Loan service.

Jason Mims, Stacks Manager with the TWU Libraries and member
of the libraries' Social Media Team.  For the benefit of TWU students,
faculty and staff, Jason shares what he knows about the ins and
outs of life behind the Circulation desk.  Photograph by Kristin Wolski.

July 22, 2014.
Q:  How do I place a hold request?
A:  The best part of placing a hold request is how simple the process is.
1)  Go into the TWU Libraries online catalog and search for an item.
2)  When you find what you’re looking for, click the Get It link below the title, then the Sign in for more options link on the right side of the screen.
3)  Sign in with your Pioneer Portal credentials.
4)  Click the Request link on the left side of the screen.
5)  Fill out the required information, then click Request.

That's all it takes to place an item on hold!

Q:  What else do I need to know about hold requests?
A:  Some things cannot be placed on hold, and hold requests do expire.
1)  Two types of items cannot be placed on hold:
  • Reserve items (this will never change); and 
  • Items that are currently available on your home campus.  If you are a student on the Houston campus, for example, you cannot place a Houston item on hold unless it is currently checked out.  If it is on the shelf, the only options for pick up location on the online form will be the two TWU campuses (Denton and Dallas) which you are not on.  If you try to place the item on hold, it will be sent to the campus--Denton or Dallas--you've chosen.  Similiarly, a TWU Denton student who places a Denton item on hold (with a pick up location of Dallas) can expect that item to be sent to the Dallas campus.
2)  Items on hold will remain so for a maximum of 10 days, after which they will be reshelved.

Q:  How can I get help with a hold request question?
A:  If you have a question about hold requests, please refer to our Hold Requests page; send an email to circ@twu.edu; or visit the library Circulation Desk on your campus.

That’s it for this one, T-Dub.

~Jason Mims

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