Have you ever needed access to an item that was located on another TWU campus? How about an item that was checked out? The TWU Libraries has one simple solution for these situations--hold requests.
Hold requests are a simple way to get materials that for whatever reason are not currently available. For example, if you need an item that the catalog indicates is checked out--place a hold request on it. As soon as the item is returned, you will be granted access. The same is true if you need something from another campus. If you are at the TWU T. Boone Pickens Institute of Health Sciences in Dallas and need an item that is kept at the Blagg-Huey Library in Denton, place a hold request on the item and it will be sent to your campus for pickup.
If you're unable to find an item in its proper location, fill out an Item Search Form at the Circulation Desk. Once the item is located it will be placed on hold for you. If it's not found, you will be directed to request it through our Interlibrary Loan service.
The best part of placing hold requests is how simple it is:
1. Go into the TWU Libraries Catalog and search for an item.
2. After you've located the item in the catalog, click the Sign In link in the upper right corner of the screen.
3. Sign in with your Pioneer Portal username and password.
4. Click the Get It tab beneath the item title.
5. Click the Request link and enter the requested information; click Request. You've now successfully placed the item on hold!
There are two types of items that cannot be placed on hold--Reserve items, and items that are housed on your home campus (if you are a student on the Houston campus, for example, you cannot place a Houston item on hold unless it is currently checked out. If it is on the shelf, the only pick up location options listed on the online form will be the two campuses that you are not on--Denton and Dallas. Should you try to place the item on hold, it will be sent to whichever campus you have designated as the pick up location).
Questions about hold request procedures? Please see our Hold Requests page; email us at email@example.com; or stop by your campus library and ask in person at the Circulation Desk. We are, as always, happy to assist you.